1. Your Contract

Your contract is with Lacock Photography.

2. Confirmation Of Order

Unless otherwise posted on the website, bookings will be confirmed by email within 48 hours. If no confirmation has been received within 48 hours, please contact us by email requesting confirmation.

3. Privacy

We do not store customer credit or debit card details or bank account/sort code details. We do retain customers’ names and email address as we need these for communication prior to the course booked. We may use the names and email addresses to contact customers after a course has been attended with information regarding services offered by us. All email communication used for marketing purposes will include an option to “unsubscribe” from such communication. We will not pass your email address on to any other organisation for any purpose whatsoever.

4. Cancellation By You

If for any reason other than illness, you do not show up on the day of the course or cancel a booked place on a course less than 2 weeks before the course date, no refund or alternative course will be offered. However, if you cancel with more than 2 weeks’ notice before the course date you will be offered the choice of either:

• Moving your date of booking on that course to another date subject to there being another date available.

• Taking a place on a different course using your payment as credit against that course.

• Being fully refunded. 

If you are ill or suspect that you are ill, for example you have a cough, cold, Coronavirus, or other respiratory illness, you must not attend a course.  In this event you will be offered to either:

• Move your date of booking on that course to another date subject to there being another date available.

• Take a place on a different course using your payment as credit against that course.

At commencement or during a course, if in the opinion of the tutor or member of Lacock Photography staff, you are exhibiting symptoms indicating that you are ill and there is a risk that other people may be infected, you will be asked to leave the course.  In this event, no refund or alternative course will be offered.

5. Cancellation By Us

In the event that we cancel the course, wherever possible, we will give you at least one weeks’ notice and you will be offered the choice of either:

• Moving your date of booking on that course to another date subject to there being another date available.

• Taking a place on a different course using your payment as credit against that course.

• Being fully refunded.

6. No Show

If you do not arrive to attend the course on the agreed date and time confirmed when the course was booked or revised thereafter, no refund or alternative course will be offered.

7. Termination Policy

Lacock Photography reserves the right, at its discretion, to terminate without notice an individual’s booking on any course where deemed necessary. In the event that an individual’s booking is terminated, a full refund will be provided.